Welcome to the Terms of Service for RoughCut Official, a handmade clothing business based in the South of the UK. We appreciate your interest in our products, and we look forward to serving you.
By placing an order with us, you agree to the terms and conditions set forth in this agreement. Please read this document carefully before placing your order.
At RoughCut Official, we take pride in creating high-quality handmade clothing. Due to the nature of our business, each item is crafted to order, which means that it may take up to a month to construct your garment. This time period is necessary to ensure that we are able to order the appropriate materials and hardware, and to accommodate other custom orders that may take place before yours.
Refunds and Exchanges:
Because all of our clothing is handmade to order, we regret that we are unable to offer refunds or exchanges. We stand behind the quality of our work, and we are confident that you will be satisfied with your purchase. However, if there is a sizing issue or a fault in the garment, please contact us via direct message on Instagram @garmgoblin or email at firstname.lastname@example.org within 7 days of receiving your item, and we will work with you to resolve the issue. Please note that due to the high volume of messages we receive on Instagram, it is best to contact us via email for a faster response time.
Shipping & Packing Details:
We ship worldwide from the UK, and shipping times may vary depending on your location. Please note that delays may occur due to customs processing, and we cannot be held responsible for any customs fees or duties that may be charged on international orders.
All content on our website, social media platforms, and marketing materials, including but not limited to text, graphics, logos, images, and videos, is the property of Rough Cut Clothing and is protected by international copyright laws. You may not use, reproduce, distribute, or display any of our content without our prior written consent.