Shipping & Returns

Let me breakdown all the ins and outs of shipping and returns policy

Let me break it down to you…

All the Garments you see on this website are solely designed and crafted by one guy in a studio down in the South of England… Garmgoblin

Construction Process

I’ve always been a one man army, every single garment you see on my instagram has been conceptualized, designed, manufactured and shipped from my studio.

Due to the nature of my work 99% of the time I have to order the material in, on demand, from my Factory, this takes 1-2 days (they’re super super quick).

If you’ve ordered something like a Renaissance Balaclava it may be a super quick turn around - Normally 3-4 days.

However, If you’ve placed an order on any make to order/ custom pieces it can take 1-2 weeks construction!

*This does not include the one of one art pieces, they’re premade & ready to ship, no construction needed*

Unfortunately due to everything being handmade, I DO NOT offer any type of Return/Refund in exchange for money back.

Packaging/ Shipping

Every item is hand delivered to the closest Royal Mail drop off point & is shipped.. Tracked. Your shipping number will be sent to the email you entered.

After my pieces have been shipped and supplied tracking numbers.. . I am not liable for what happens after, use tracking number.

If your parcel goes missing in transit

I am happy to try resolve with you.

Still need help?

I will try my hardest to respond as soon as possible but alternatively please contact via my instagram @roughcutofficial… with order number.